AIO PAYMENTS, LLC ("AIO PAYMENTS," "AIO," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our website, products, and services.
This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website or communicate with us.
1. Information We Collect
Information You Provide
We may collect personal and business information including:
- Full Name
- Business Name
- Business Address
- Phone Number
- Email Address
- Salon or Business Information
- Payment Processing Interests
- POS System Information
- Appointment Requests
- Support Requests
- Any information you voluntarily submit through our website, email, SMS, phone calls, or customer support.
Business Information
When you become a customer, we may collect information necessary to provide our services, including:
- Merchant account information
- Payment processing information
- POS installation records
- Equipment information
- Technical support history
- Service agreements
- Billing information
- Customer account records
Some financial information required for underwriting may be collected directly by our payment processing partners.
Automatically Collected Information
When visiting our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage
- Pages Viewed
- Referring Website
- Approximate Geographic Location
- Cookies and Similar Technologies
2. How We Use Your Information
We use your information to:
- Respond to inquiries.
- Schedule demonstrations.
- Recommend products and services.
- Install and support POS systems.
- Provide payment processing services.
- Process merchant applications.
- Verify identity.
- Prevent fraud.
- Comply with legal and payment network requirements.
- Provide customer support.
- Improve our products and services.
- Improve our website.
- Protect our business and customers.
We may also send:
- Customer Care Messages
- Account Notifications
- Delivery Notifications
- Appointment Reminders
- Service Updates
Marketing SMS messages are sent only after the customer has provided prior express written consent where required by applicable law and carrier requirements.
3. SMS Communications
By providing your mobile phone number and opting in, you consent to receive SMS messages from AIO PAYMENTS, LLC regarding:
- Customer Care
- Technical Support
- Account Notifications
- Appointment Reminders
- Installation Updates
- Delivery Notifications
- Promotional Messages (only with prior written consent)
Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for assistance.
Your consent to receive SMS messages is not a condition of purchasing any products or services.
6. Data Retention and Security
We retain information only as long as reasonably necessary to:
- Provide services
- Maintain customer records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
We use administrative, technical, and physical safeguards designed to protect your information. However, no internet transmission or electronic storage method is completely secure.
7. Your Privacy Choices
You may:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion where legally permitted.
- Opt out of promotional emails.
- Opt out of SMS messages by replying STOP.
- Request assistance by replying HELP or contacting us directly.
We may verify your identity before processing certain requests.
8. Children's Privacy
Our services are intended for businesses and are not directed to children under 13 years of age. We do not knowingly collect information from children under 13.
9. Third-Party Services
Our services may integrate with third-party providers including payment processors, POS providers, and software vendors. These providers maintain their own privacy practices. We encourage you to review their privacy policies separately.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When changes are made, the "Last Updated" date above will be revised. Continued use of our services constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
AIO PAYMENTS, LLC
1910 Pacific Ave., Suite 2000
Dallas, TX 75201
Phone: (832) 300-4547
Email: info@aiopayments.co
Website: https://aiopayments.co
SMS Privacy Notice
AIO PAYMENTS respects your privacy. By providing your mobile phone number and opting into SMS communications, you consent to receive SMS messages regarding customer care, account notifications, appointment reminders, delivery notifications, and promotional offers (where you have separately provided written consent).
Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for assistance.
Mobile opt-in data and SMS consent are never shared with third parties or affiliates for marketing or promotional purposes.